Terms & Conditions

1. Company Information

• Company Name: Avatarcom
• Address: Nasr City, Cairo, Egypt
• Contact Information:
  • Phone: +201146194819
  • Email: info@avatarcom.net

2. User Responsibilities

• Users are responsible for ensuring that the products they order are not prohibited in their country. If a shipment is stopped or confiscated by customs in the user's country, it is the user's responsibility. Users should be aware of the legality of the products before purchasing, as any restrictions are mentioned in the product description.

3. User Account

• Users must provide standard information to create an account, similar to other online stores. Users are responsible for maintaining the security of their account information.

4. User-Generated Content

• Users can post reviews and comments on our website.
• Avatarcom owns the rights to all content posted by users.
• We reserve the right to handle and remove any inappropriate or copyrighted content.

5. Purchases and Payments

• Avatarcom acts as a purchasing agent for users, buying products on their behalf and shipping them directly to the user.
• Accepted payment methods include PayPal, Visa, and MasterCard.
• Terms for refunds and cancellations are provided at the time of purchase.

6. Legal and Liability

• Before ordering any frozen products, meat, or grains (e.g., pulp, sausage, luncheon meat), users must acknowledge their responsibility if the shipment does not arrive or is confiscated by customs. Users cannot claim a refund in such cases.

7. Limitation of Liability

• Avatarcom is not responsible for any issues arising from the use of our service, including but not limited to the non-delivery of products due to customs restrictions.
  The company has no responsibility for what is inside the product in terms of spoilage or its taste. We buy it to the customer and send it to him on its expiry date only. We are not manufacturers of the product.

8. Dispute Resolution

• Any disputes arising from the use of our service will be resolved through arbitration or mediation under the jurisdiction of Cairo, Egypt.

9. Termination of Service

• Avatarcom reserves the right to terminate a user's access to the service under certain conditions, such as violation of these terms. User data and content may be retained or deleted upon termination.

10. Modifications to Terms

• We may update these terms periodically. Users will be informed of any changes via email or through notifications on our website. Continued use of the service after such updates constitutes acceptance of the new terms.
  
  11. Customs Duties, Import Taxes, and Customer Responsibility

• All international shipments may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country. These charges are determined solely by the customs authorities of the destination country and are considered sovereign governmental decisions.

• Avatarcom has no control over these charges and cannot predict, prevent, reduce, or influence them in any way.

• All customs duties, taxes, and related import charges are the sole responsibility of the customer.

• Orders cannot be cancelled, refunded, or disputed due to customs duties, taxes, import fees, or any government-imposed charges in the destination country.

• If the customer refuses to pay customs charges or delays payment, which results in shipment delays, confiscation, destruction, spoilage, or product damage, Avatarcom shall not be held responsible for any losses or damages, and no compensation or refund will be issued.

• This policy is especially applicable to perishable items, including but not limited to food products, frozen items, meat products, and similar goods.

• By placing an order on Avatarcom, the customer fully acknowledges and agrees to these terms and assumes full responsibility for any customs-related charges or consequences.